Legal access rules for Indonesian accounts
Our Legal notice explains which account services may be available to you and how local rules affect access. Eligibility depends on local law, so you should check the rules that apply in your location before opening an account or using the lobby. We record account actions
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needed to confirm ownership, including the phone verification step before access. Payment references may show DANA, OVO, GoPay, QRIS, bank transfer or virtual account details, allowing us to match a request with the correct account record. If a rule changes, we may update the notice and
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identify the relevant policy section. For questions from Surabaya or elsewhere in Indonesia, use our policy contact route rather than sending payment details through an open message. Where local law permits, the Legal page remains available from the account area so you can check the current
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wording before making a request.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.